Let us know that you wish to return a product by using our returns form within 14 days of delivery
Send the item back to the shop within 14 days of notifying us of your intention to return – we recommend sending your product recorded delivery just in case anything goes missing
On receipt of the product, the boutique will let us know to refund the payment method that you paid with. Please note returns are at your own cost. However:
a) If you are returning a faulty product, we will also refund the return postage costs
b) If you are returning your entire order we will also refund any initial delivery charges (standard UK delivery orders only)
Unless faulty, we are unable to accept returns of perishable products, earrings (for hygiene reasons), plants, personal products sold with a hygiene seal where that seal has been broken, perfumes and toiletries, underwear, swimwear, products made to order, or any product that has been used, returned without packaging or in an unsaleable condition.
Please ensure you clearly mark 'returned goods- no commercial value' on the parcel, as failing to do so may result in your parcel incurring import charges or being returned to you.
